Refund policy

This policy applies to digital products, one-time professional services, consulting and mentoring purchased from Daniel Woik.

Digital Products

Due to the nature of digital products, purchases of digital content are generally non-refundable once the product has been accessed, downloaded or delivered, subject to any mandatory rights available under applicable law.

If you experience any issues accessing a digital product, please contact us at info@danielwoik.com and we will be happy to help.

One-Time Professional Services

One-time professional services include services such as Shopify Store Optimization, Klaviyo Email Marketing, REVIEWS.io Setup and other implementation, optimization or consulting projects offered by Daniel Woik.

The applicable scope is determined by the service description available at the time of purchase and, where applicable, an individual project agreement.

Once work on a service has started, payments are generally non-refundable for work already performed, project time already used or services already delivered, except where required by applicable law.

A change of mind, change in business circumstances, failure to provide required information or access, or a decision not to use completed work does not automatically entitle the customer to a refund.

Where a separate project agreement has been entered into, that agreement will apply together with this policy.

Consulting & Mentoring

Consulting and mentoring may be offered as individual sessions, fixed-term engagements, recurring subscriptions or other arrangements.

Where a fixed commitment period is selected, the customer agrees to the commitment period and corresponding payment schedule displayed at checkout or agreed in writing.

Payments for billing periods that have already started are generally non-refundable, except where required by applicable law.

Missed calls, unused support, partially used billing periods or a customer's decision not to make use of the consulting or mentoring services available during a billing period do not automatically entitle the customer to a refund.

Additional cancellation terms may apply to recurring purchase options and are described in the applicable Purchase Options Cancellation Policy.

Third-Party Costs

Fees paid to third-party platforms, apps, software providers, advertising platforms or other external services are not refundable by Daniel Woik.

Any refund relating to a third-party product or service is subject to the terms of the relevant third-party provider.

Statutory Rights

Nothing in this policy excludes, restricts or limits mandatory customer or consumer rights that cannot legally be excluded under applicable law.

Where a statutory cancellation, withdrawal or refund right applies, that right will remain unaffected by this policy.

EU/EEA Consumers

Where an EU/EEA consumer has a statutory right of withdrawal, applicable consumer law may provide additional rights relating to digital content and services purchased online.

If you expressly request that a professional service begins before the end of an applicable withdrawal period, you may be required to pay for services already performed if you subsequently exercise a valid statutory right of withdrawal.

For digital content or fully performed services, a statutory withdrawal right may expire where the applicable legal requirements have been satisfied.

Nothing in this section is intended to restrict any mandatory consumer rights provided by applicable law.